Remote Client Service & Renewal Lead

Arthur J. Gallagher & Co.; Tupelo (MS); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Arthur J. Gallagher & Co. is seeking a remote Client Service Manager in our small business division to provide exceptional client service and relationship management for a diverse client base.

You will collaborate with the sales team to renew, retain, and expand coverage while maintaining high service standards. The role emphasizes building trusted relationships, guiding a team, and using Gallagher tools to deliver consultative risk management solutions.

Qualifications

• Bachelor's degree with 1+ years client service/claims management experience OR High School/GED with 3+ years client service/claims management experience
• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Responsibilities

• Take a leadership role in the renewal process to deliver high-quality, timely solutions to clients
• Secure existing business and drive sales of additional services/lines of coverage
• Nurture relationships with buyers and client representatives
• Guide team in addressing client risk management needs via consultative conversations
• Mentor team through learning, feedback, and talent development
• Conduct periodic audits to ensure compliance and service levels
• Maintain accurate client and policy data in Gallagher systems
• Use Gallagher technology to improve productivity and quality
• Manage multiple priorities effectively

Skills

Relationship building

Resilience and adaptability

Collaboration with teams

Education

Bachelor's degree

High School/GED with 3+ years experience

Tools

Microsoft Office

Job description

Arthur J. Gallagher & Co. is seeking a remote Client Service Manager in our small business division to provide exceptional client service and relationship management for a diverse client base.

You will collaborate with the sales team to renew, retain, and expand coverage while maintaining high service standards. The role emphasizes building trusted relationships, guiding a team, and using Gallagher tools to deliver consultative risk management solutions.