Remote Client Success Manager - Payroll & Projects

OnPay, Inc.; Atlanta (GA); Remote; USD 41.000 - 48.000; Vollzeit

Benefits dieser Stelle

Remote work flexibility

HQ Atlanta option

4 weeks PTO + holidays

Medical/Dental/Vision coverage

401(k) with company match

Zusammenfassung

OnPay is seeking a Client Success Manager to act as a core service liaison and subject-matter expert, managing complex, multi-touch payroll and tax inquiries with a white-glove approach.

You will lead end-to-end execution, monitor milestones, and document client interactions to improve service quality. Remote work is available nationwide, with an Atlanta HQ option for local candidates.

Qualifikationen

• Four years of relevant work experience in payroll, tax operations, or client success.
• FPC and/or CPP certifications preferred.
• Proven ability to deliver high-touch customer service and resolve payroll/tax inquiries.

Aufgaben

• Provide phone and ticket support for complex client inquiries.
• Lead end-to-end operational execution for multi-department client inquiries.
• Monitor project milestones and provide regular status updates.
• Document interactions and track requests to ensure resolution.
• Understand other departments' workflows to facilitate client requests.
• Foster positive relationships with clients for time-sensitive issues.
• Maintain a thorough understanding of the OnPay system.
• Deliver best practices to improve client experience.

Kenntnisse

Analytical

Organized

Communication

Multitasking

Decision making

Relationship-building

PM experience

Payroll domain knowledge

Ausbildung

FPC

CPP

Four years payroll experience

Jobbeschreibung

OnPay is seeking a Client Success Manager to act as a core service liaison and subject-matter expert, managing complex, multi-touch payroll and tax inquiries with a white-glove approach.

You will lead end-to-end execution, monitor milestones, and document client interactions to improve service quality. Remote work is available nationwide, with an Atlanta HQ option for local candidates.