Remote Client Experience Specialist – Payroll

OnPay Insurance Agency, LLC; Atlanta (GA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

4 weeks PTO

Paid holidays

Medical/Dental/Vision

401(k) with company match

Remote flexibility

Job summary

OnPay is hiring a Client Experience Specialist to join our Atlanta-based HQ or work remotely from anywhere in the U.S. You will help clients identify and resolve issues quickly, delivering an exceptional experience.

The role focuses on Tier 1 support, learning OnPay systems, and guiding clients through the online portal, phone, and chat. You will troubleshoot with internal teams, respond promptly, and document resolutions thoroughly while maintaining a client-first ethos.

Qualifications

• 1-2 years of customer service experience.
• Excellent customer service skills and prompt responses.
• Willingness to learn and be coachable.

Responsibilities

• Provide Tier 1 customer support.
• Learn and navigate OnPay systems to respond to client issues.
• Support resolution via online portal, phone, and chat.
• Troubleshoot problems and generate solutions for clients and internal teams.
• Respond to inquiries promptly and professionally.
• Document client issues and resolutions comprehensively.
• Ask questions to define root causes and propose solutions.

Skills

Customer service skills

Communication

Problem solving

Multitasking

Empathy

Coachable

Written & verbal communication

Education

College degree (preferred)

Tools

Xero

QuickBooks

Job description

OnPay is hiring a Client Experience Specialist to join our Atlanta-based HQ or work remotely from anywhere in the U.S. You will help clients identify and resolve issues quickly, delivering an exceptional experience.

The role focuses on Tier 1 support, learning OnPay systems, and guiding clients through the online portal, phone, and chat. You will troubleshoot with internal teams, respond promptly, and document resolutions thoroughly while maintaining a client-first ethos.