Remote Client Success Manager - HRIS & Payroll

Procare HR; Minnetonka (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

FSA/HSA options

Company paid dental insurance

Company paid life insurance

Disability insurance

401K with company match

Paid Time Off

Vision, Critical Illness, Voluntary L/

Job summary

Procare HR is seeking a Client Success Manager to be the primary liaison for care-provider clients, ensuring onboarding success, data integrity, and optimal HRIS usage, especially UKG Ready.

The role focuses on maintaining strong client relationships, resolving HRIS/payroll issues, and driving long-term retention through collaboration with internal teams. Remote with occasional travel.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or related field.
• Minimum 3 years of experience in client/account management.
• Minimum 3 years of HR-related experience (payroll, benefits, HRIS).
• Experience working with senior living providers (2+ years strongly preferred).
• Proven UKG Ready configuration and optimization experience preferred.

Responsibilities

• Lead client relationships from onboarding through optimization.
• Troubleshoot HRIS, payroll, and compliance issues unique to senior living.
• Collaborate internally to improve service and client outcomes.
• Partner with clients to ensure satisfaction and long-term retention.

Skills

Client relationship management

Account management

HRIS

Relationship building

Education

Bachelor's degree in Business Administration or HR

Tools

UKG Ready

Salesforce

Job description

Procare HR is seeking a Client Success Manager to be the primary liaison for care-provider clients, ensuring onboarding success, data integrity, and optimal HRIS usage, especially UKG Ready.

The role focuses on maintaining strong client relationships, resolving HRIS/payroll issues, and driving long-term retention through collaboration with internal teams. Remote with occasional travel.