Remote Client Success Manager

American Bankers Insurance Company of Florida; Ohio; Hybrid; USD 56,000 - 94,000; Full time

Benefits offered by this job

Remote work for US-based employees

Benefits from day one

401(k) with company match up to 6%

Career development resources

Job summary

Assurant is seeking an Account Manager to support lender-placed insurance clients in a fully remote US role. You will coordinate client deliverables, lead meetings, and maintain clear follow-through across internal teams to meet commitments.

The ideal candidate brings 3+ years in mortgage loan servicing, financial services, or insurance, with strong relationship-building and organizational skills to balance competing priorities and ensure timely execution.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• Ability to balance and manage multiple needs, deliverables, and competing priorities while meeting deadlines and maintaining strong follow-through.

Responsibilities

• Support the day-to-day relationship and delivery for assigned lender-placed insurance clients, representing client needs while balancing operational, contractual, regulatory, and business responsibilities.
• Lead recurring client and internal meetings, including preparing agendas and updates, presenting progress and concerns, documenting decisions, and driving clear follow-through.
• Maintain task plans, project trackers, audit matrices, and action logs that keep commitments, owners, deadlines, dependencies, and client expectations organized and visible.
• Coordinate client requests, audits, implementations, complaints, service concerns, and operational issues across internal partners, maintaining ownership through resolution or an agreed next step.
• Analyze reporting, service levels, scorecards, claims, operational trends, and client feedback to identify risks and recommend improvements.

Skills

Relationship building

Work coordination

Organizational skills

Data analysis

Education

Bachelor's degree, or equivalent professional experience

Job description

Assurant is seeking an Account Manager to support lender-placed insurance clients in a fully remote US role. You will coordinate client deliverables, lead meetings, and maintain clear follow-through across internal teams to meet commitments.

The ideal candidate brings 3+ years in mortgage loan servicing, financial services, or insurance, with strong relationship-building and organizational skills to balance competing priorities and ensure timely execution.