Remote Client Success & Accounts Leader

ACU-Serve; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

ACU-Serve is seeking a Client Experience Manager to oversee client accounts and a team of Account Managers and AR specialists. You will ensure high client satisfaction, optimize workflows, and align staffing with client needs.

In this remote US role, you will analyze data, communicate findings to leadership, and drive cost efficiencies while maintaining strong relationships and service levels across multiple accounts.

Qualifications

• Proven experience as senior AR specialist or account manager.
• Ability to communicate and influence leadership across levels.
• Experience delivering client-focused solutions.

Responsibilities

• Lead point of contact for client accounts.
• Manage a team of account managers and AR specialists.
• Oversee PTO requests, reviews, and action plans.
• Maintain strong client relationships and address escalations.
• Identify new business opportunities within existing clients.
• Ensure on-time delivery and high service levels.

Skills

Senior AR Specialist

Account Manager

Leadership

Client-focused solutions

Communication

Tools

Microsoft Office Suite

Clarity

Smartsheet

Excel

PowerPoint

Job description

ACU-Serve is seeking a Client Experience Manager to oversee client accounts and a team of Account Managers and AR specialists. You will ensure high client satisfaction, optimize workflows, and align staffing with client needs.

In this remote US role, you will analyze data, communicate findings to leadership, and drive cost efficiencies while maintaining strong relationships and service levels across multiple accounts.