Remote Account & Delivery Manager

American Bankers Insurance Company of Florida; United States; Remote; USD 56,000 - 94,000; Full time

Benefits offered by this job

Day-one benefits

Generous paid time off

401(k) plan with 100% company match up

Job summary

Assurant is seeking an Account Manager to support lender-placed insurance clients. You will collaborate with Account Executives and cross-functional teams, lead recurring client conversations, coordinate deliverables, monitor performance, and support audits.

You will work in a fully remote capacity for U.S.-based employees, with occasional travel up to 10% as needed. A bachelor’s degree and 3+ years in mortgage loan servicing or related fields are required.

Qualifications

• Bachelor’s degree, or equivalent professional experience.
• 3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• Ability to balance and manage multiple needs, deliverables, and competing priorities while meeting deadlines and maintaining strong follow-through.

Responsibilities

• Support the day-to-day relationship and delivery for assigned lender-placed insurance clients, representing client needs while balancing Assurant’s operational, contractual, regulatory, and business responsibilities.
• Lead recurring client and internal meetings, including preparing agendas and updates, presenting progress and concerns, documenting decisions, and driving clear follow-through.
• Maintain task plans, project trackers, audit matrices, and action logs that keep commitments, owners, deadlines, dependencies, and client expectations organized and visible.
• Coordinate client requests, audits, implementations, complaints, service concerns, and operational issues across internal partners, maintaining ownership through resolution or an agreed next step.
• Analyze reporting, service levels, scorecards, claims, operational trends, and client feedback to identify risks and recommend improvements to service, workflows, documentation, processes, or efficiencies.

Skills

Relationship building

Work coordination

Organization

Presentation skills

Data analysis

Education

Bachelor's degree

Job description

Assurant is seeking an Account Manager to support lender-placed insurance clients. You will collaborate with Account Executives and cross-functional teams, lead recurring client conversations, coordinate deliverables, monitor performance, and support audits.

You will work in a fully remote capacity for U.S.-based employees, with occasional travel up to 10% as needed. A bachelor’s degree and 3+ years in mortgage loan servicing or related fields are required.