Remote Account Manager: Client Relations & Delivery

Assurant; Only (TN); Remote; USD 56,000 - 94,000; Full time

Benefits offered by this job

100% remote (US)

Day-one benefits

401(k) matching

Career development

Job summary

Assurant is seeking an Account Manager to support lender-placed insurance clients in a fully remote US-based role. You will collaborate with Account Executives and teams across Operations, Business Relationship Management, projects, claims, underwriting, customer care, and more to keep client priorities visible and advancing.

You will lead recurring client conversations, coordinate deliverables, monitor performance, support audits, and help resolve concerns before they become recurring problems,

Qualifications

• Bachelor's degree, or equivalent professional experience.
• 3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• Ability to balance and manage multiple needs, deliverables, and competing priorities while meeting deadlines and maintaining strong follow‑through.

Responsibilities

• Support the day‑to‑day relationship and delivery for assigned lender‑placed insurance clients, representing client needs while balancing Assurant's operational, contractual, regulatory, and business responsibilities.
• Lead recurring client and internal meetings, including preparing agendas and updates, presenting progress and concerns, documenting decisions, and driving clear follow‑through.
• Maintain task plans, project trackers, audit matrices, and action logs that keep commitments, owners, deadlines, dependencies, and client expectations organized and visible.
• Coordinate client requests, audits, implementations, complaints, service concerns, and operational issues across internal partners, maintaining ownership through resolution or an agreed next step.
• Analyze reporting, service levels, scorecards, claims, operational trends, and client feedback to identify risks and recommend improvements to service, workflows, documentation, processes, or efficiencies.

Skills

Relationship building

Project coordination

Data analysis

Communication

Education

Bachelor's degree or equivalent experience

Job description

Assurant is seeking an Account Manager to support lender-placed insurance clients in a fully remote US-based role. You will collaborate with Account Executives and teams across Operations, Business Relationship Management, projects, claims, underwriting, customer care, and more to keep client priorities visible and advancing.

You will lead recurring client conversations, coordinate deliverables, monitor performance, support audits, and help resolve concerns before they become recurring problems,