Account Manager

Assurant, Inc.; United States; A distancia; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work (US-based)

Day-one benefits

401(k) plan with 100% match up to 6%

Career development resources

Descripción de la vacante

Assurant, Inc. is seeking an Account Manager to support lender-placed insurance clients. You will coordinate with Operations, Business Relationship Management, projects, claims, underwriting, customer care, and more to keep client priorities visible, organized, and moving forward.

This remote US role suits someone who excels at relationship building and hands-on execution. You will lead recurring client conversations, coordinate deliverables, monitor performance, and help resolve concerns before

Formación

• Bachelor's degree, or equivalent professional experience.
• 3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• Ability to balance and manage multiple needs, deliverables, and competing priorities while meeting deadlines and maintaining strong follow-through.

Responsabilidades

• Support the day-to-day relationship and delivery for assigned lender-placed insurance clients, representing client needs while balancing Assurant's operational, contractual, regulatory, and business responsibilities.
• Lead recurring client and internal meetings, including preparing agendas and updates, presenting progress and concerns, documenting decisions, and driving clear follow-through.
• Maintain task plans, project trackers, audit matrices, and action logs that keep commitments, owners, deadlines, dependencies, and client expectations organized and visible.
• Coordinate client requests, audits, implementations, complaints, service concerns, and operational issues across internal partners, maintaining ownership through resolution or an agreed next step.
• Analyze reporting, service levels, scorecards, claims, operational trends, and client feedback to identify risks and recommend improvements to service, workflows, documentation, processes, or efficiencies.

Conocimientos

Relationship building

Work coordination

Organization

Professional presentation

Educación

Bachelor's degree

Equivalent professional experience

Descripción del empleo

Overview of Position

Are you energized by bringing structure to complex client work, turning data into practical recommendations, and making sure important commitments reach the finish line? Join Assurant as an Account Manager supporting lender-placed insurance clients. You'll partner closely with experienced Account Executives and teams across Operations, Business Relationship Management, projects, claims, underwriting, customer care, and other areas to keep client priorities visible, organized, and moving forward.

This role is a strong fit for someone who enjoys both relationship building and hands‑on execution. You'll lead recurring client conversations, coordinate deliverables, monitor performance, support audits and business reviews, and help resolve concerns before they become recurring problems. You do not need prior lender-placed insurance experience to be successful. We're looking for someone with strong professional judgment, reliable follow-through, and the ability to learn a complex business while building trusted partnerships.

What makes us different?

• 100% work-from-home opportunity for U.S.-based employees.
• Day-one benefits, generous paid time off, and holiday pay.
• 401(k) plan with Assurant matching 100% of employee contributions up to 6% of eligible pay.
• Broad exposure across Lending Solutions and multiple business functions, creating meaningful opportunities to learn and grow.
• Career-development resources that may include internal courses, workshops, special projects, coaching, mentoring, tuition reimbursement, and professional enrichment opportunities.

What will be my duties and responsibilities in this job?

• Support the day-to-day relationship and delivery for assigned lender-placed insurance clients, representing client needs while balancing Assurant's operational, contractual, regulatory, and business responsibilities.
• Lead recurring client and internal meetings, including preparing agendas and updates, presenting progress and concerns, documenting decisions, and driving clear follow-through.
• Maintain task plans, project trackers, audit matrices, and action logs that keep commitments, owners, deadlines, dependencies, and client expectations organized and visible.
• Coordinate client requests, audits, implementations, complaints, service concerns, and operational issues across internal partners, maintaining ownership through resolution or an agreed next step.
• Analyze reporting, service levels, scorecards, claims, operational trends, and client feedback to identify risks and recommend improvements to service, workflows, documentation, processes, or efficiencies.

What are the requirements needed for this position?

• Bachelor's degree, or equivalent professional experience.
• 3+ years of experience in mortgage loan servicing, financial services, insurance, or another professional business environment.
• Ability to balance and manage multiple needs, deliverables, and competing priorities while meeting deadlines and maintaining strong follow-through.

What other skills or experience would be helpful to have?

• Strong relationship building, work coordination, organization, and professional presentation skills.
• Ability to analyze client, customer, or operational data and translate findings into practical recommendations.
• What are the working conditions and physical requirements of this job?
• General office demands. This is a remote position that requires regular use of a computer, participation in video and telephone meetings, and the ability to manage detailed work across multiple systems and deadlines.

How much should I expect to travel?

This is a fully remote position, but there is limited travel expected up to 10%. Generally 3-4 times per year, with additional travel potentially possible based on client or business needs.