Remote Strategic Client Programs Lead

Assurant; United States; Remote; USD 88,000 - 147,000; Full time

Job summary

Assurant is seeking a Senior Account Executive in the United States to own and manage key client relationships and coordinate the launch and ongoing management of significant client programs.

You will lead cross-functional coordination across operations, IT, marketing, actuarial, and service teams, tracking KPIs and presenting results to stakeholders. Up to 15% travel is expected; pipeline requisition with ongoing applications.

Qualifications

• Bachelor’s degree required.
• Minimum 4 years of experience in account management, client success, program management, or related client-facing role.
• Minimum 3 years of experience interacting with mid-to-large clients.
• Proven client relationship management and stakeholder engagement skills.
• Proven project management and execution experience.
• Ability to analyze KPIs, performance metrics, and business results.
• Financial acumen and ability to discuss performance data with clients and internal stakeholders.
• Experience working across multiple functions in a complex business environment.
• Ability to thrive in implementation-focused environments and navigate ambiguity with confidence.

Responsibilities

• Own and manage key client relationships, serving as the primary point of contact for client needs and escalations.
• Coordinate implementation activities and ensure readiness for new client program launches.
• Lead project execution, requirements tracking, issue resolution, and ongoing program management.
• Present program results, recommendations, and business updates to client and corporate stakeholders.
• Develop and analyze key performance indicators (KPIs) and performance metrics.
• Lead Quarterly Business Reviews (QBRs) and other client-facing meetings.
• Partner with operations, IT, marketing, actuarial, service, and other internal teams to drive successful outcomes.
• Manage escalations and ensure timely communication and resolution of business-critical issues.

Skills

Account management

Client success

Program management

Stakeholder engagement

Project management

KPI analysis

Financial acumen

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Assurant is seeking a Senior Account Executive in the United States to own and manage key client relationships and coordinate the launch and ongoing management of significant client programs.

You will lead cross-functional coordination across operations, IT, marketing, actuarial, and service teams, tracking KPIs and presenting results to stakeholders. Up to 15% travel is expected; pipeline requisition with ongoing applications.