Remote Client Services Coordinator

Velvethorizons; Toledo (OH); Remote; USD 32,000 - 52,000; Full time

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a remote setting. The role emphasizes attention to detail and the ability to manage multiple tasks efficiently.

The position offers flexible remote work with performance-based compensation and onboarding/training to ensure a smooth transition into the role. Candidates who are dependable and process-driven will thrive in this environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organizational skills

Communication skills

Independent work

Digital tools

Detail-oriented

Job description

Velvet Horizons is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination in a remote setting. The role emphasizes attention to detail and the ability to manage multiple tasks efficiently.

The position offers flexible remote work with performance-based compensation and onboarding/training to ensure a smooth transition into the role. Candidates who are dependable and process-driven will thrive in this environment.