Remote Client Services Coordinator

Velvethorizons; Fort Smith (AR); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible remote environment

Performance-based pay

Training and ongoing support

Job summary

Velvet Horizons seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment. The role requires strong attention to detail and the ability to manage multiple tasks efficiently while communicating clearly with clients and providers.

Selected candidates will complete onboarding and training designed to ensure a successful transition into the role, with performance-based compensation and access to

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication

Independent work

Time management

Digital tools

Tools

CRM software

Email platforms

Web-based systems

Job description

Velvet Horizons seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment. The role requires strong attention to detail and the ability to manage multiple tasks efficiently while communicating clearly with clients and providers.

Selected candidates will complete onboarding and training designed to ensure a successful transition into the role, with performance-based compensation and access to