Remote Client Services Coordinator

Velvethorizons; Burlington (VT); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible remote work environment

Onboarding and training

Performance-based compensation

Job summary

Velvet Horizons is seeking a detail-focused Customer Service Representative to support clients remotely, coordinate service arrangements, and manage inquiries with prompt, clear communication.

You will work independently, use digital tools, and maintain accurate records while contributing to process improvements and a collaborative remote team. This role offers flexible remote work, onboarding, and ongoing training, with performance-based compensation.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organizational skills

Independent work

Digital tools

Detail-oriented

Job description

Velvet Horizons is seeking a detail-focused Customer Service Representative to support clients remotely, coordinate service arrangements, and manage inquiries with prompt, clear communication.

You will work independently, use digital tools, and maintain accurate records while contributing to process improvements and a collaborative remote team. This role offers flexible remote work, onboarding, and ongoing training, with performance-based compensation.