Remote Client Services Coordinator

Velvethorizons; Saint George (UT); Remote; USD 32,000 - 46,000; Full time

Job summary

Velvet Horizons is a remote-based organization providing planning and coordination services to a broad client base. This Customer Service Representative role focuses on handling client inquiries, coordinating service arrangements, and supporting the coordination process.

Ideal candidates will have strong organizational and communication skills, the ability to work independently, and comfort with digital tools.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively. Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service experience

Organizational skills

Communication skills

Independent work

Education

High school diploma or equivalent

Tools

CRM software

Job description

Velvet Horizons is a remote-based organization providing planning and coordination services to a broad client base. This Customer Service Representative role focuses on handling client inquiries, coordinating service arrangements, and supporting the coordination process.

Ideal candidates will have strong organizational and communication skills, the ability to work independently, and comfort with digital tools.