Remote Client Services & Scheduling Specialist

Next Stop Travel

Wilmington (NC)

Remote

USD 32,000 - 48,000

Full time

5 days ago

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Job summary

Next Stop Travel is seeking a detail-oriented Customer Service Representative to support remote clients with timely, accurate service coordination. You will handle inquiries via email, phone, and online platforms and identify needs to present suitable options.

You will schedule and organize service plans, manage reservations with external providers, maintain records, and contribute to process improvements while working independently in a structured remote setting.

Qualifications

Experience in customer service, coordination, or administrative roles preferred.
Strong organizational and communication skills.
Ability to work independently and manage priorities effectively.
Comfortable using digital tools and web-based systems.
Detail-oriented with a focus on accuracy.

Responsibilities

Serve as a point of contact for client inquiries via email, phone, and online platforms
Identify client needs and present appropriate service options
Coordinate scheduling and organize detailed service plans
Submit and manage reservations with external providers
Ensure timely follow-up and clear communication throughout all stages
Maintain accurate records within internal systems
Support process improvements and team collaboration initiatives