Remote Client Services & Scheduling Specialist

Next Stop Travel; Fort Wayne (IN); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and onboarding support

Job summary

Next Stop Travel is a remote-based organization seeking a Customer Service Representative to support clients by email, phone, and online platforms. You will identify client needs, present service options, and coordinate detailed service plans.

In this structured, remote role you will submit and manage reservations with external providers, ensure timely follow-up, keep accurate records, and contribute to process improvements. Onboarding and ongoing training are provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative

CRM software

Tools

CRM software

Job description

Next Stop Travel is a remote-based organization seeking a Customer Service Representative to support clients by email, phone, and online platforms. You will identify client needs, present service options, and coordinate detailed service plans.

In this structured, remote role you will submit and manage reservations with external providers, ensure timely follow-up, keep accurate records, and contribute to process improvements. Onboarding and ongoing training are provided.