Remote Client Services & Scheduling Specialist

Next Stop Travel; Duluth (MN); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and onboarding support

Remote work flexibility

Performance-based compensation

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients through email, phone, and online platforms in a remote setting. You will identify client needs, coordinate service arrangements, and manage reservations with external providers.

This role emphasizes meticulous organization, clear communication, and the ability to juggle multiple tasks with competing priorities while contributing to ongoing process improvements and team collaboration.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration.

Skills

Customer service

Coordination

Administrative support

Communication skills

Detail-oriented

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients through email, phone, and online platforms in a remote setting. You will identify client needs, coordinate service arrangements, and manage reservations with external providers.

This role emphasizes meticulous organization, clear communication, and the ability to juggle multiple tasks with competing priorities while contributing to ongoing process improvements and team collaboration.