Remote Client Services & Scheduling Specialist

Next Stop Travel; Berkeley (CA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible remote work

Training and ongoing support

Job summary

Next Stop Travel is seeking a Customer Service Representative to aid clients, organize arrangements, and support coordination in a remote environment. The role emphasizes meticulous attention to detail, multi-tasking, and clear communication with clients and providers.

You will manage inquiries, schedule services, and maintain accurate records while supporting process improvements and teamwork across the organization.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Detail-oriented with accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Organizational skills

Communication skills

Independent work

Digital tools

Job description

Next Stop Travel is seeking a Customer Service Representative to aid clients, organize arrangements, and support coordination in a remote environment. The role emphasizes meticulous attention to detail, multi-tasking, and clear communication with clients and providers.

You will manage inquiries, schedule services, and maintain accurate records while supporting process improvements and teamwork across the organization.