Remote Client Services & Scheduling Specialist

Next Stop Travel; Anchorage (AK); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding support

Performance-based incentives

Job summary

Next Stop Travel is seeking a Customer Service Representative for a remote role in the United States. You will assist clients, coordinate service plans, and manage reservations with external providers, delivering organized, accurate support.

You will communicate via email, phone, and online platforms, stay highly organized, and help improve processes in a structured remote environment. Onboarding includes training and ongoing support.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Organizational skills

Communication skills

Independent worker

Detail-oriented

Remote work experience

Job description

Next Stop Travel is seeking a Customer Service Representative for a remote role in the United States. You will assist clients, coordinate service plans, and manage reservations with external providers, delivering organized, accurate support.

You will communicate via email, phone, and online platforms, stay highly organized, and help improve processes in a structured remote environment. Onboarding includes training and ongoing support.