Remote Client Services & Scheduling Coordinator

Next Stop Travel; Chula Vista (CA); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & support

Job summary

Next Stop Travel is seeking a Customer Service Representative to support clients remotely by handling inquiries, coordinating service plans, and managing reservations with external providers.

The role requires meticulous organization, effective communication, and the ability to manage multiple priorities in a structured remote environment. Training and onboarding will be provided to ensure a smooth transition into duties and processes.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Communication

Remote work

Digital tools

Tools

CRM software

Job description

Next Stop Travel is seeking a Customer Service Representative to support clients remotely by handling inquiries, coordinating service plans, and managing reservations with external providers.

The role requires meticulous organization, effective communication, and the ability to manage multiple priorities in a structured remote environment. Training and onboarding will be provided to ensure a smooth transition into duties and processes.