Remote Client Services & Scheduling Specialist

Velvethorizons; Allentown (Lehigh County); Remote; USD 32,000 - 44,000; Full time

Job summary

Velvet Horizons is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries, coordinate service arrangements, and maintain accurate records within our systems.

This role requires independent work, strong communication, and the ability to manage priorities across multiple client requests with timely follow-up in a structured remote setting. Experience in customer service or administrative roles is preferred.

Qualifications

• Experience in customer service or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Job description

Velvet Horizons is seeking a detail-oriented Customer Service Representative to support clients remotely. You will handle inquiries, coordinate service arrangements, and maintain accurate records within our systems.

This role requires independent work, strong communication, and the ability to manage priorities across multiple client requests with timely follow-up in a structured remote setting. Experience in customer service or administrative roles is preferred.