Remote Client Services & Scheduling Specialist

Velvethorizons; Chattanooga (TN); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Remote-friendly

Performance-based pay

Training provided

Job summary

Velvet Horizons is seeking a Customer Service Representative for a fully remote position. You will handle client inquiries, present service options, and coordinate detailed service plans with external providers.

The role emphasizes strong organization, attention to detail, and the ability to manage multiple tasks in a structured remote environment, with onboarding and ongoing support provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills are required.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Tools

CRM software

Calendar tools

Video conferencing

Job description

Velvet Horizons is seeking a Customer Service Representative for a fully remote position. You will handle client inquiries, present service options, and coordinate detailed service plans with external providers.

The role emphasizes strong organization, attention to detail, and the ability to manage multiple tasks in a structured remote environment, with onboarding and ongoing support provided.