Remote Client Services Scheduling Specialist

Velvethorizons; Annapolis (MD); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation based

Access to training and ongoing support

Job summary

Velvet Horizons seeks a Customer Service Representative to support clients, coordinate service arrangements, and manage communications in a remote setting.

You will handle inquiries via email, phone, and online platforms, identify client needs, and submit reservations with external providers while maintaining accurate records. This role emphasizes detail, organization, independence, and collaboration, with onboarding and ongoing training provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Job description

Velvet Horizons seeks a Customer Service Representative to support clients, coordinate service arrangements, and manage communications in a remote setting.

You will handle inquiries via email, phone, and online platforms, identify client needs, and submit reservations with external providers while maintaining accurate records. This role emphasizes detail, organization, independence, and collaboration, with onboarding and ongoing training provided.