Remote Client Services & Scheduling Coordinator

Next Stop Travel; Saint Charles (MO); Remote; USD 36,000 - 48,000; Full time

Job summary

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process. You will act as the primary contact for clients and help ensure smooth scheduling and accurate records.

Ideal candidates are detail-oriented, able to manage multiple tasks in a remote environment, and possess strong communication skills for email, phone, and online platforms.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Communication

Independent work

Attention to detail

Job description

Next Stop Travel, a remote-based organization, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process. You will act as the primary contact for clients and help ensure smooth scheduling and accurate records.

Ideal candidates are detail-oriented, able to manage multiple tasks in a remote environment, and possess strong communication skills for email, phone, and online platforms.