Remote Client Services & Scheduling Coordinator

Next Stop Travel; Fontana (CA); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & onboarding

Job summary

Next Stop Travel, a remote-based company, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the overall coordination process. You will handle inquiries via email, phone, and online platforms; identify client needs; coordinate scheduling; manage reservations with external providers; and maintain accurate records in internal systems.

This role requires independence, attention to detail, and proactive communication in a

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Communication

Remote work

Job description

Next Stop Travel, a remote-based company, is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the overall coordination process. You will handle inquiries via email, phone, and online platforms; identify client needs; coordinate scheduling; manage reservations with external providers; and maintain accurate records in internal systems.

This role requires independence, attention to detail, and proactive communication in a