Remote Client Services & Scheduling Coordinator

Next Stop Travel; Spokane (WA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Performance-based pay

Job summary

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to assist clients, coordinate service arrangements, and support the coordination process.

The role requires strong attention to detail, the ability to manage multiple tasks in a remote environment, and excellent communication across channels. Flexible remote work and ongoing training are provided. You will maintain records, identify client needs, present options, and help improve processes.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Communication

Detail-oriented

Remote work

Tools

CRM systems

Reservation platforms

Email tools

Job description

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to assist clients, coordinate service arrangements, and support the coordination process.

The role requires strong attention to detail, the ability to manage multiple tasks in a remote environment, and excellent communication across channels. Flexible remote work and ongoing training are provided. You will maintain records, identify client needs, present options, and help improve processes.