Remote Client Services & Scheduling Coordinator

Next Stop Travel; Vancouver (WA); Remote; USD 36,000 - 48,000; Full time

Job summary

Next Stop Travel, a remote-based company, seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process. The role requires attention to detail and the ability to manage multiple tasks in a structured remote environment, with strong communication across channels.

You will handle inquiries by email, phone, and online platforms, identify client needs, present options, schedule details, and ensure timely follow-ups while

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative skills

Communication skills

Detail-oriented

Job description

Next Stop Travel, a remote-based company, seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process. The role requires attention to detail and the ability to manage multiple tasks in a structured remote environment, with strong communication across channels.

You will handle inquiries by email, phone, and online platforms, identify client needs, present options, schedule details, and ensure timely follow-ups while