Remote Client Services & Scheduling Coordinator

Next Stop Travel; Providence (RI); Remote; USD 35,000 - 55,000; Full time

Job summary

Next Stop Travel is seeking a Customer Service Representative to support client inquiries, organize service arrangements, and coordinate reservations in a remote setting. The role emphasizes strong attention to detail, the ability to manage multiple tasks, and proactive communication while delivering reliable assistance to a broad client base.

Ideal candidates are organized, self-motivated, and comfortable using digital tools to track requests and maintain accurate records.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative roles

Job description

Next Stop Travel is seeking a Customer Service Representative to support client inquiries, organize service arrangements, and coordinate reservations in a remote setting. The role emphasizes strong attention to detail, the ability to manage multiple tasks, and proactive communication while delivering reliable assistance to a broad client base.

Ideal candidates are organized, self-motivated, and comfortable using digital tools to track requests and maintain accurate records.