Remote Client Services & Scheduling Coordinator

Next Stop Travel; Springfield (IL); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and onboarding support

Job summary

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination processes. The role emphasizes attention to detail and the ability to manage multiple tasks in a remote environment.

You will communicate with clients via email, phone, and online platforms, identify needs, and coordinate service plans.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative tasks

Organizational skills

Communication skills

Job description

Next Stop Travel, a remote-based organization, seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support coordination processes. The role emphasizes attention to detail and the ability to manage multiple tasks in a remote environment.

You will communicate with clients via email, phone, and online platforms, identify needs, and coordinate service plans.