Remote Client Services & Scheduling Coordinator

Next Stops travel; West Valley City (UT); Remote; USD 36,000 - 48,000; Full time

Job summary

Next Stop Travel is seeking a dependable Customer Service Representative to support clients and coordinate service planning in a fully remote environment. You will handle inquiries, assess needs, organize schedules, and confirm reservations with third-party providers, ensuring a smooth planning process from start to finish.

The role emphasizes accurate record-keeping, timely follow-up, and strong communication.

Qualifications

• Previous experience in customer service, administrative support, or coordination is preferred.
• Strong communication and organizational abilities.
• Ability to work independently and manage multiple priorities.
• Comfortable using online tools and digital platforms.
• Detail-oriented with a focus on accuracy and consistency.

Responsibilities

• Act as the main point of contact for client inquiries via phone, email, and online platforms
• Assess client needs and recommend appropriate service options
• Organize schedules and develop structured service plans
• Manage and confirm reservations with third-party providers
• Provide timely follow-up and maintain clear communication throughout the process
• Keep accurate and up-to-date records in internal systems
• Assist with workflow improvements and collaborate with team members

Skills

Communication

Organization

Customer service

Independent work

Job description

Next Stop Travel is seeking a dependable Customer Service Representative to support clients and coordinate service planning in a fully remote environment. You will handle inquiries, assess needs, organize schedules, and confirm reservations with third-party providers, ensuring a smooth planning process from start to finish.

The role emphasizes accurate record-keeping, timely follow-up, and strong communication.