Remote Customer Service & Coordination Specialist

Velvethorizons; Saint George (UT); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding and training

Performance-based compensation

Job summary

Velvet Horizons is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative assists client requests, organizes service arrangements, and supports the coordination process in a structured remote environment.

This role requires strong attention to detail, the ability to manage multiple tasks, and proactive communication across platforms.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as main contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records and support process improvements

Skills

Customer service

Coordination

Organizational skills

Communication skills

Time management

Job description

Velvet Horizons is a remote-based organization delivering planning and coordination services to a broad client base. The Customer Service Representative assists client requests, organizes service arrangements, and supports the coordination process in a structured remote environment.

This role requires strong attention to detail, the ability to manage multiple tasks, and proactive communication across platforms.