Remote Customer Service & Coordination Specialist

Velvethorizons; Boston (MA); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible remote work

Training & onboarding

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role involves assisting with client requests, organizing service arrangements, and supporting the coordination process.

The position emphasizes attention to detail, ability to manage multiple tasks remotely, and strong communication to ensure high-quality client interactions and timely service delivery.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Organizational skills

Independent work

Digital tools

Attention to detail

Tools

Web-based systems

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role involves assisting with client requests, organizing service arrangements, and supporting the coordination process.

The position emphasizes attention to detail, ability to manage multiple tasks remotely, and strong communication to ensure high-quality client interactions and timely service delivery.