Remote Client Services Coordinator

Velvethorizons; Fort Wayne (IN); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and onboarding provided

Performance-based pay

Job summary

Velvet Horizons is a remote-based organization that provides structured planning and coordination services to a broad client base. A Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

The role requires strong attention to detail and the ability to manage multiple tasks. It offers flexible remote work, training, and performance-based compensation based on client arrangements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative work

Organizational skills

Communication skills

Independence

Digital tools

Attention to detail

Tools

Web-based systems

Job description

Velvet Horizons is a remote-based organization that provides structured planning and coordination services to a broad client base. A Customer Service Representative will assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

The role requires strong attention to detail and the ability to manage multiple tasks. It offers flexible remote work, training, and performance-based compensation based on client arrangements.