Remote Client Coordination Specialist

Velvethorizons; Topeka (KS); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Performance-based compensation

Job summary

Velvet Horizons is a remote-based organization delivering structured planning and coordination services to a broad client base. The Customer Service Representative supports client requests, organizes service arrangements, and helps manage the coordination process in a detailed, organized manner.

This role emphasizes independent work in a remote environment, with opportunities for training and ongoing support, and performance-based compensation tied to completed client arrangements.

Qualifications

• Experience in customer service, coordination, or administrative roles is preferred.
• Strong organizational and communication skills are required.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service excellence

Strong organizational skills

Effective communication

Independent work

Detail-oriented

Job description

Velvet Horizons is a remote-based organization delivering structured planning and coordination services to a broad client base. The Customer Service Representative supports client requests, organizes service arrangements, and helps manage the coordination process in a detailed, organized manner.

This role emphasizes independent work in a remote environment, with opportunities for training and ongoing support, and performance-based compensation tied to completed client arrangements.