Remote Client Services & Coordination Specialist

Velvethorizons; Bangor (ME); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training and onboarding support

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services. The Customer Service Representative handles client inquiries, organizes service arrangements, and supports coordination with attention to detail in a fully remote setting.

The role emphasizes strong communication, independent work, and the ability to manage multiple tasks while maintaining accurate records and timely follow-up with clients and providers.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organizational skills

Independent work

Digital tools

Attention to detail

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services. The Customer Service Representative handles client inquiries, organizes service arrangements, and supports coordination with attention to detail in a fully remote setting.

The role emphasizes strong communication, independent work, and the ability to manage multiple tasks while maintaining accurate records and timely follow-up with clients and providers.