Remote Client Services & Coordination Specialist

Velvethorizons; Minot (ND); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Performance-based pay

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role involves assisting with client requests, organizing service arrangements, and supporting the coordination process in a remote setting.

The position requires strong attention to detail and the ability to manage multiple tasks while maintaining clear communication across platforms.

Qualifications

• Experience in customer service or administrative roles.
• Strong organizational and communication skills.
• Able to work independently and manage priorities.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Organizational skills

Communication

Independence

Digital tools

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role involves assisting with client requests, organizing service arrangements, and supporting the coordination process in a remote setting.

The position requires strong attention to detail and the ability to manage multiple tasks while maintaining clear communication across platforms.