Remote Client Services & Coordination Specialist

Velvethorizons; Chesapeake (VA); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote work

Performance-based compensation

Training and onboarding

Job summary

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role supports client requests, coordinates service arrangements, and helps manage the overall coordination process in a remote environment.

Ideal candidates have strong attention to detail, can handle multiple tasks, and are comfortable working independently.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication at all stages.
• Maintain accurate records within internal systems.

Skills

Customer service

Coordination

Communication

Time management

Remote work

Detail orientation

Tools

CRM

Scheduling software

Job description

Velvet Horizons is a remote-based organization providing structured planning and coordination services to a broad client base. The Customer Service Representative role supports client requests, coordinates service arrangements, and helps manage the overall coordination process in a remote environment.

Ideal candidates have strong attention to detail, can handle multiple tasks, and are comfortable working independently.