Remote Client Services Coordinator

Velvethorizons; Davenport (IA); Remote; USD 45,847,000 - 63,039,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & onboarding

Job summary

Velvet Horizons is a remote-based organization delivering structured planning and coordination services to a broad client base. The team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication, ensuring clients receive timely, high-quality service.

The Customer Service Representative assists with client requests, coordinates service arrangements, and supports the overall workflow in a remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with focus on accuracy.

Responsibilities

• Serve as point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication through all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Organization

Communication

Independent work

Prioritization

Digital tools

Job description

Velvet Horizons is a remote-based organization delivering structured planning and coordination services to a broad client base. The team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication, ensuring clients receive timely, high-quality service.

The Customer Service Representative assists with client requests, coordinates service arrangements, and supports the overall workflow in a remote environment.