Remote Client Services & Coordination Specialist

Velvethorizons; Salem (OR); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding

Job summary

Velvet Horizons is seeking a Customer Service Representative to support clients remotely, coordinate service arrangements, and manage reservations with external providers. This role emphasizes accuracy, organization, and proactive communication in a structured remote environment.

The position offers flexible remote work and access to ongoing training and support, with compensation tied to completed client arrangements and performance.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication skills

Independent worker

Web-based tools

Tools

Web-based systems

Job description

Velvet Horizons is seeking a Customer Service Representative to support clients remotely, coordinate service arrangements, and manage reservations with external providers. This role emphasizes accuracy, organization, and proactive communication in a structured remote environment.

The position offers flexible remote work and access to ongoing training and support, with compensation tied to completed client arrangements and performance.