Remote Client Services & Coordination Specialist

Velvethorizons; Aurora (CO); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Job summary

Velvet Horizons in the United States is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the overall coordination process in a remote setting.

The ideal candidate has strong attention to detail, can manage multiple tasks, and communicates clearly across email, phone and online platforms. Training and ongoing support are provided.

Compensation is performance-based, reflecting individual client arrangements and outcomes.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Job description

Velvet Horizons in the United States is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the overall coordination process in a remote setting.

The ideal candidate has strong attention to detail, can manage multiple tasks, and communicates clearly across email, phone and online platforms. Training and ongoing support are provided.

Compensation is performance-based, reflecting individual client arrangements and outcomes.