Remote Client Service Rep – Glass Claims & Support

Safelite; Fulton (MS); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Tuition reimbursement

Paid training

Bonus opportunities

Job summary

Safelite is seeking a remote customer service professional to handle inbound calls, verify insurance details, and guide customers through glass claim processes. Work-from-home setup requires a Windows 11 PC and secure connectivity.

Full-time or part-time roles are available with paid training, weekly pay, and bonus opportunities. Tuition reimbursement up to $5,250 per year is offered to support continuing education.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a contact center or customer service role preferred.
• Able to thrive in a structured, performance-driven environment.
• Comfortable with remote work and using company systems.

Responsibilities

• Professionally handles inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into production systems during live calls.
• Guides customers through the glass claim filing process with an authentic, rapport-building conversation.
• Verifies insurance coverage and deductible amounts and communicates details to the customer.
• Assists customers with scheduling repair or recalibration services at Safelite locations or partner shops.

Skills

Customer service

Call center experience

Communication skills

Empathy

Education

High school diploma or equivalent

Tools

Windows 11

Job description

Safelite is seeking a remote customer service professional to handle inbound calls, verify insurance details, and guide customers through glass claim processes. Work-from-home setup requires a Windows 11 PC and secure connectivity.

Full-time or part-time roles are available with paid training, weekly pay, and bonus opportunities. Tuition reimbursement up to $5,250 per year is offered to support continuing education.