Remote Auto Glass Claims Specialist

Safelite; Lincoln (NE); Remote; USD 20,000 - 29,000; Full time

Job summary

Safelite is hiring for remote customer support roles that handle inbound calls, verify insurance, and guide customers through the glass claim process from home. You will maintain high service standards while handling sensitive information and working within a structured performance-based environment.

The position offers a pay rate of $18.00 per hour with weekly pay and opportunities for bonuses, plus up to $5,250 per year in tuition reimbursement. Training is provided to set you up for success.

Qualifications

• High School Diploma or equivalent (or actively enrolled).
• Previous experience in a contact center or customer service role.
• Able to work in a structured performance-based environment with confidentiality.
• Comfort with computer and telephone systems in a remote setting.

Responsibilities

• Handle inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Enter claim data accurately into production systems while on live calls.
• Guide customers through filing a glass claim, building rapport and focusing on their needs.
• Verify customer insurance coverage and communicate details to the customer.
• Assist customers with scheduling repair, replacement, or recalibration services at a Safelite location or non-Safelite shop.
• Resolve customer complaints and provide accurate product and service information.

Skills

Customer service

Communication skills

Empathy

Remote work

Education

High School Diploma or equivalent

Job description

Safelite is hiring for remote customer support roles that handle inbound calls, verify insurance, and guide customers through the glass claim process from home. You will maintain high service standards while handling sensitive information and working within a structured performance-based environment.

The position offers a pay rate of $18.00 per hour with weekly pay and opportunities for bonuses, plus up to $5,250 per year in tuition reimbursement. Training is provided to set you up for success.