Remote Client Service Rep: Glass Claims & Support

Safelite; Columbia (SC); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay checks

Tuition reimbursement

Paid training

Bonus opportunities

Remote work

Job summary

Safelite is seeking a remote customer support specialist to assist policyholders, agents, and shops via inbound calls. You will enter claim data during live calls, verify coverage, and guide customers through filing glass claims with empathy and accuracy.

Applicants should have a high school diploma or equivalent, comfort with scripted prompts, and the ability to work in a structured, performance-based environment. Weekly pay, tuition reimbursement, and paid training are offered.

Qualifications

• High School diploma or equivalent; actively enrolled candidates welcome.
• Experience in customer service or contact centers preferred.
• Comfortable with scripted prompts and structured processes.

Responsibilities

• Answer inbound calls from customers, policyholders, and agents using scripted prompts.
• Enter claim data accurately into production systems during live calls.
• Guide customers through filing glass claims with rapport and care.
• Verify insurance coverage and deductibles and communicate details.
• Assist scheduling repairs at Safelite or partner shops as requested.

Skills

Customer service

Inbound calls

Active listening

Empathy

Data entry

Education

High School Diploma or equivalent

Tools

Windows 11

Phone systems

Job description

Safelite is seeking a remote customer support specialist to assist policyholders, agents, and shops via inbound calls. You will enter claim data during live calls, verify coverage, and guide customers through filing glass claims with empathy and accuracy.

Applicants should have a high school diploma or equivalent, comfort with scripted prompts, and the ability to work in a structured, performance-based environment. Weekly pay, tuition reimbursement, and paid training are offered.