Remote Client Service Rep: Insurance Claims + Tuition Reimb

Safelite; Austin (TX); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay checks

Tuition reimbursement up to $5,250 per

Paid training and all tools

Job summary

Safelite is seeking a remote customer service associate to handle inbound calls, verify insurance details, and guide customers through glass claim processes. You will enter data in real time while maintaining a courteous, solution-focused approach.

The role emphasizes scripted call handling, adherence to privacy standards, and scheduling repairs at Safelite or partner shops. Training is provided, with opportunities for tuition reimbursement and weekly pay.

Qualifications

• Experience in a contact center or customer service role.
• Strong communication and listening skills.
• Ability to follow scripted prompts and enter data accurately.
• High School Diploma or equivalent.

Responsibilities

• Professionally answers inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts.
• Accurately enters claim data into our production systems while on a live phone call.
• Guides customers through filing a glass claim and coordinates scheduling of repairs or recalibration services.
• Verifies customer insurance coverage and deductible amounts and communicates details to the customer.
• Assists customers with scheduling services at a Safelite location or a non-Safelite shop as preferred.
• Uses systems and resources to enhance the customer experience and resolves complaints with accurate information.
• Maintains confidentiality and operates in a highly structured performance-based environment.

Education

High School Diploma or equivalent

Job description

Safelite is seeking a remote customer service associate to handle inbound calls, verify insurance details, and guide customers through glass claim processes. You will enter data in real time while maintaining a courteous, solution-focused approach.

The role emphasizes scripted call handling, adherence to privacy standards, and scheduling repairs at Safelite or partner shops. Training is provided, with opportunities for tuition reimbursement and weekly pay.