Remote Customer Care Rep for Glass Claims & Scheduling

Safelite; Kansas; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

Weekly pay

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a remote customer service advisor to assist policyholders, agents, and customers via inbound calls. You will follow scripted prompts, verify insurance details, and guide customers through glass claim processes from home.

The role requires a high school diploma (or equivalent) and prior contact center experience. Training is provided, with ample support and a clear path to professional growth while working in a structured performance-based environment.

Qualifications

• High School Diploma or equivalent required or actively enrolled.
• Previous experience in a contact center or customer service role preferred.
• Willingness to work in a fully remote environment and follow structured processes.

Responsibilities

• Professionally answers inbound calls using scripted prompts.
• Accurately enters claim data into production systems during live calls.
• Guides customers through the glass claim process with rapport and empathy.
• Verifies insurance coverage and deductible amounts and communicates details to customers.
• Assists scheduling repair or recalibration services at Safelite locations or partner shops.
• Utilizes systems to enhance the overall customer experience and resolve issues.

Skills

Customer service

Active listening

Communication

Data entry

Education

High School Diploma or equivalent

Job description

Safelite is seeking a remote customer service advisor to assist policyholders, agents, and customers via inbound calls. You will follow scripted prompts, verify insurance details, and guide customers through glass claim processes from home.

The role requires a high school diploma (or equivalent) and prior contact center experience. Training is provided, with ample support and a clear path to professional growth while working in a structured performance-based environment.