Remote Client Service Advocate - Glass Claims

Safelite; Columbus (OH); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Tuition reimbursement

Weekly pay

Job summary

Safelite is seeking a remote customer service specialist to support insurance claims and glass services. You will handle inbound calls, verify coverages, and guide customers through filing claims using scripts.

Requirements include a High School Diploma or equivalent and prior call center experience. Remote setup with Windows 11, Ethernet, and reliable internet is needed; pay is $18/hour with weekly payroll and tuition reimbursement.

Qualifications

• High School Diploma or equivalent, or actively enrolled.
• Experience in a contact center or customer service role.

Responsibilities

• Professionally handles inbound calls using scripted prompts.
• Enters claim data into production systems during live calls.
• Guides customers through filing a glass claim and scheduling services.
• Verifies insurance coverage and deductibles with customers.
• Assists with scheduling repairs at Safelite locations or partner shops.
• Maintains confidentiality and upholds ethical standards.

Skills

Customer service

Communication

Data entry

Call handling

Empathy

Problem solving

Education

High school diploma

Tools

CRM software

Phone system

Job description

Safelite is seeking a remote customer service specialist to support insurance claims and glass services. You will handle inbound calls, verify coverages, and guide customers through filing claims using scripts.

Requirements include a High School Diploma or equivalent and prior call center experience. Remote setup with Windows 11, Ethernet, and reliable internet is needed; pay is $18/hour with weekly payroll and tuition reimbursement.