Remote Customer Advocate - Glass Claims & Support

Safelite; North Carolina; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) with company matching

Volunteer day

Associate discounts

Weekly pay

Tuition reimbursement

Paid training

Job summary

Safelite is seeking a remote customer service representative to handle inbound calls, verify insurance details, and guide customers through glass claims. You will enter data in real time and arrange repairs or recalibration services, all from a distraction-free home workspace.

The role requires a high school diploma, strong communication, and a caring, service-minded approach. Training is provided in a structured environment.

Qualifications

• Experience delivering friendly and accurate customer service in a fast-paced environment.
• Ability to follow scripted prompts while guiding customers through processes.
• Strong communication and problem-solving skills in a remote setting.

Responsibilities

• Professionally answers a variety of inbound calls from customers and policyholders using scripts.
• Enters claim data into systems while on live calls and guides customers through the filing process.
• Verifies insurance coverage and communicates details to customers clearly.
• Assists scheduling repairs or recalibration services at Safelite locations or approved shops.

Skills

Customer service

Call center experience

Empathy

Communication

Education

High school diploma or equivalent

Actively enrolled (if student)

Job description

Safelite is seeking a remote customer service representative to handle inbound calls, verify insurance details, and guide customers through glass claims. You will enter data in real time and arrange repairs or recalibration services, all from a distraction-free home workspace.

The role requires a high school diploma, strong communication, and a caring, service-minded approach. Training is provided in a structured environment.