Remote Client Retention Specialist | Commission-Driven

National Debt Relief, LLC.; Nevada (IA); Remote; USD 36,000 - 72,000; Full time

Job summary

National Debt Relief is hiring a commission-driven Client Loyalty Specialist (Retention) to support at-risk clients through inbound/outbound calls, email, and digital channels. You will build rapport, apply persuasive solutions, and document discussions in Salesforce.

The role requires 2+ years of phone-based sales/collections experience, a high school diploma, and strong verbal/written communication. This full-time remote position offers a base rate of $18/hr with performance bonuses and

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management
• High school diploma required
• Experience in sales and account management, consistently meeting or exceeding performance expectations
• Excellent verbal and written communication skills
• Outstanding interpersonal skills

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Skills

Phone-based sales

Persuasion

Account management

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is hiring a commission-driven Client Loyalty Specialist (Retention) to support at-risk clients through inbound/outbound calls, email, and digital channels. You will build rapport, apply persuasive solutions, and document discussions in Salesforce.

The role requires 2+ years of phone-based sales/collections experience, a high school diploma, and strong verbal/written communication. This full-time remote position offers a base rate of $18/hr with performance bonuses and