Remote Client Loyalty Specialist - Retention Pro

National Debt Relief; Tennessee; Hybrid; USD 71,635,000 - 99,187,000; Full time

Benefits offered by this job

Medical Benefits

401(k) match

Paid time off

Parental leave

Transit benefits

Life insurance

Wellness program

Job summary

National Debt Relief is seeking a commission-driven Client Loyalty Specialist (Retention Agent) to support clients at risk of cancelling their service. This remote, full-time role handles inbound/outbound calls, emails, and digital outreach to keep clients engaged and on program, using Salesforce to document interactions.

You'll need 2+ years of phone-based sales/collections experience, a high school diploma, and strong communication and de-escalation skills.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management
• High school diploma required
• Experience in sales and account management, consistently meeting or exceeding performance expectations
• Excellent verbal and written communication skills
• Outstanding interpersonal skills

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Skills

Phone-based sales/collections

Active listening

Persuasion

De-escalation

Communication

Documentation

Education

High School Diploma

Tools

Salesforce CRM

Job description

National Debt Relief is seeking a commission-driven Client Loyalty Specialist (Retention Agent) to support clients at risk of cancelling their service. This remote, full-time role handles inbound/outbound calls, emails, and digital outreach to keep clients engaged and on program, using Salesforce to document interactions.

You'll need 2+ years of phone-based sales/collections experience, a high school diploma, and strong communication and de-escalation skills.