Remote Commission-Driven Client Loyalty Specialist

National Debt Relief, LLC.; Town of Florida (NY); Remote; USD 42,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) with Company Match

Paid Holidays and Vacation

Parental Leave

Sick Days and PTO

Job summary

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service through inbound and outbound communication and digital channels.

You will de-escalate challenging situations, build rapport, and apply persuasive problem-solving to keep clients on a debt relief program. This is a remote, full-time role with multiple ET time-slot options and strong growth potential.

Qualifications

• 2+ years of phone-based experience in sales, collections, banking, or loan services with a strong focus on persuasion and account management.
• High school diploma required.
• Experience in sales and account management, consistently meeting or exceeding performance expectations.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.

Responsibilities

• Engage and retain clients at risk of canceling their enrollment through inbound and outbound calls, email, and digital channels
• Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients stay in program
• Follow established quality guidelines to ensure clients are cared for with integrity
• Show the values and benefits of the program to clients
• Document client discussions clearly and concisely using Salesforce customer relationship management software
• Meet performance criteria set forth by the management team (subject to change based on company baselines)
• Adhere to National Debt Relief and Retention department policies and procedures, including any applicable updates

Skills

Phone sales

Communication

Interpersonal skills

Account management

Persuasion

Education

High school diploma

Tools

Salesforce

Job description

National Debt Relief is seeking commission-driven, experienced Client Loyalty Specialists (Retention Agents) to support clients at risk of canceling their service through inbound and outbound communication and digital channels.

You will de-escalate challenging situations, build rapport, and apply persuasive problem-solving to keep clients on a debt relief program. This is a remote, full-time role with multiple ET time-slot options and strong growth potential.